For more information, speak with a live operator by calling
1-888-453-3303

TESTIMONIALS

"ECS is simply the best!"

Mr. Manager

"ECS is simply the best!"

Mr. Manager

"ECS is simply the best!"

Mr. Manager

A Quality Telephone Answering Service Solution

ECS® is a full service Telephone, Answering and Paging Service focused on quality customer care. We are staffed 24 hours per day, 7 days a week to meet your after-hours and overflow telephone answering needs. Your calls can be routed directly to a live operator, or you may use our customizable greeting, prescreen, auto announce or voicemail system.

  • Our Call Center Operators Icon

    Our Call Center Operators

    Operators are the key to great telemessaging services. Almost every caller needs something or is in a crisis situation. Training the operator to understand this need or crisis and respond accordingly is our ongoing commitment. Our goal is to treat your callers as you would: with respect.
  • Reminders Icon

    Reminders

    We use a sophisticated computer system to receive, process, and deliver your messages. We are automatically reminded when to resend a message within a prescribed timeframe if your on-call personnel doesn't respond.
  • Reports Icon

    Reports

    You can receive reports of your recent messages via e-mail or fax. We can send a report to you at anytime of day, reflecting delivered messages, undelivered messages, or both!
  • Toll Free Access Icon

    Toll Free Access

    We will assign you a toll free number to forward your phones. You never have to incur long-distance charges!
  • We're About Your Business! Icon

    We're About Your Business!

    On screen information puts your company info right at the operators fingertips. Such information as directions, address, phone and fax numbers, on call info, refer-to info, screening criteria and more!
  • On-Call Scheduling Icon

    On-Call Scheduling

    We maintain your on-call schedule. You simply provide us a copy of the schedule, and we load it into our system. It can be changed at any time with a simple phone call.
  • Fully Customizable Greeting System Icon

    Fully Customizable Greeting System

    You may choose to have your after hours callers hear a "pre-screening" announcement. This announcement may contain information such as your normal business hours, the types of calls you can handle after hours, etc. Your callers may simply press a button or stay on the line and one of our friendly operators will assist them.
  • 24-Hour Answering Service Availability Icon

    24-Hour Answering Service Availability

    We are always here to take your calls. Always. Our office never closes, and our operators are always available 24 hours per day, 7 days a week. Weekends, holidays, during inclement weather - we're always there for you!
  • Paging Service Icon

    Paging Service

    ProComm can provide alphanumeric and digital paging services to all of our customers, in one convenient bill!